· Punctuality and Courtesy
Arriving late may interfere with your treatment. All appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon.
· Cancellations
24 Hours’ notice is required for all cancellations or any changes to the appointment, otherwise we reserve the right to charge the total deposit if there is a failure to show up or no adequate notice is given for online bookings or any changes to the appointment.
Cancellations should be made by calling us on 02920 190 232 or message us on Facebook page or Google and make sure to get a reply. Please note 50p Charge will be applied to all online bank transactions.
· Payment
To make appointments, customers should pay £10 deposit to secure their place; deposit can be paid online or in the salon (please note in the salon we only accept cash).
Any treatment less than £10, the client should pay for the whole amount of treatment.
· Guarantee
Our nail salon offers a one week guarantee policy for our nail services and it is for damaged nails. Please note our guarantee covers only the service you have received. The guarantee ONLY covers the repair or redoing of the damaged nails.
NOTE; We do not offer any kind of money refund. If the customer returns to fix damaged nails and requests a polish colour change, there is an additional fee, however, NO extra fee for same polish colour.
· Gift Vouchers
Gift Vouchers do not have an expiry date and they are non-refundable.
You are not under obligation to use the full value of your vouchers during one session.
Late cancellation and "failure to show up" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.
· Smoking
Smoking is prohibited in the salon. Please note that it is illegal to smoke with any kind of cigarette (including e-cigarettes) anywhere in the Salon.
· Privacy
Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation and GDPR policy.
· Medical Conditions
Please inform your therapist of any medical condition and allergies including pregnancy prior to booking as some treatments may not be appropriate for you
· Hygiene
Salon Hygiene is our most important priority and to achieve optimal cleanliness, all our sterilisation equipment is approved by the local Environmental Health Officer.
· Lost Property
We ask clients to look after their property while at Infinity Nails Pro as we are unable to take responsibility of items left unattended.
· CCTV
Our salon security cameras operate 24/7 for our beauticians and customers’ safety.
