• Punctuality and Courtesy

         Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive 10 minutes prior to treatment if it is your first appointment at the salon.

• Cancellations

        24 Hours notice is required for all cancellations or any changes to the appointment,  otherwise  We reserve the right to charge all of the total deposit if there is no show or adequate notice is not given for all online bookings or any changes to the appointment.

Cancellations should be made by calling us on 02920 190 232 or message us on Facebook page or Google and make sure to get replied.

0.50p Charged for all deposit refund transactions. 

• Payment

          To secure your appointment, you can pay deposit online by card or PayPal. 

• Guarantee

  Our nail salons offer one week satisfaction guarantee policy for our nail services and just for damage nails. Please note our guarantees are provided on same service you have received and changing the service or colours, that would be extra cost. 

• Gift Vouchers

          Gift Vouchers are non-refundable with no expiry date.

You are not under obligation to use the full value of your vouchers during one session. 

Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.

• Smoking

          Please note that, it is illegal to smoke with any kind of cigarette anywhere in the Salon.

• Privacy

          Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation.

• Medical Conditions

          Please inform your therapist of any medical condition and allergic including pregnancy prior to booking as some treatments may not be appropriate for you

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• Hygiene

          Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. 

• Lost Property

          We ask clients to look after their property while at Infinity Nails Pro as we are unable to take responsibility of items left unattended. 

• CCTV 

          Our salon security cameras are operating 24/7 for our beauticians and customers safety.